Account Access
If you cannot sign in, include the email you used, the language selected in the app, and whether you were using the web app, Telegram Mini App, or iOS TestFlight build.
Scryvia Tarot
Support
Need help with Scryvia Tarot, account access, AI-assisted readings, data deletion, or app testing? This page is the public support contact point for users and store reviewers.
Contact
Email privacy@scryvia.com for account, privacy, data deletion, safety, or App Review support. Please include your account email, app version or URL, device model, and a short description of the issue.
For partner-reader campaign questions, include the reader name, campaign link, or unlock code if available. Do not send sensitive medical, legal, financial, or emergency information.
Common Requests
Data Deletion
You can delete account data inside the app from Settings. You can also use the Data Deletion page to request help.
AI-Assisted Readings
Scryvia readings are AI-assisted reflection and entertainment. They are not medical, legal, financial, crisis, or guaranteed prediction advice.
Telegram Stars Payments
If Stars were charged but your wallet did not update, open the Scryvia bot and send /paysupport, or email privacy@scryvia.com. Include your Telegram username, transaction time, and Scryvia order id. Never send a Telegram login code or password.
Refund requests are checked against the Telegram receipt and whether the purchased points or stardust have already been used. Approved refunds are returned through Telegram Stars.
Safety
If you are in immediate danger or experiencing a crisis, contact local emergency services or a trusted local support line. Scryvia cannot provide emergency, medical, legal, or financial services.